Welcome to Sohamna Organics ("Sohamna", "Company", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, services, and all purchases made through www.sohamnaorganicsindia.com .

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please refrain from using our website or purchasing our products.

1. Eligibility

By accessing or using this website, you represent and warrant that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• You possess the legal capacity to enter into binding contracts under applicable laws.
• All information provided by you is true, accurate, current, and complete.
• You will promptly update your information whenever necessary.

We reserve the right to refuse service or terminate accounts where false or misleading information is provided.

2. About Sohamna Organics

Sohamna Organics is a premium food and wellness brand committed to offering traditionally crafted products inspired by Ayurvedic principles and mindful living.

Our product range includes, but is not limited to:

• A2 Gir Cow Bilona Ghee
• Raw & Natural Honey
• Cold-Pressed Oils
• Stone-Ground Flours
• Natural Spices
• Wellness Essentials

All products are intended for personal consumption unless otherwise agreed in writing.

3. Product Information

We strive to ensure that all product descriptions, images, nutritional information, pricing, ingredients, and specifications displayed on our website are accurate and up to date.

However, please note:

• Product images are for illustrative purposes only.
• Packaging may vary from time to time.
• Product availability may change without prior notice.

As our products are naturally sourced and traditionally processed, slight variations in:

• colour
• aroma
• flavour
• texture
• graininess (ghee)
• crystallisation (honey)
• natural sediment (cold-pressed oils)

are normal characteristics of authentic food products and shall not be considered manufacturing defects.

These natural variations do not affect product quality or safety.

4. Product Availability

All products listed on our website are subject to availability.

We reserve the right to:

• discontinue any product;
• modify product formulations or packaging where necessary;
• limit purchase quantities;
• refuse bulk orders at our sole discretion.

We shall not be liable for any product becoming unavailable after an order has been placed.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated.

While every effort is made to ensure pricing accuracy, inadvertent errors may occasionally occur.

In such cases, Sohamna Organics reserves the right to:

• correct pricing errors;
• cancel affected orders before dispatch; and
• issue a full refund where payment has already been received.

Prices may change without prior notice.

Price changes shall not affect orders that have already been dispatched.

6. Orders

Placing an order on our website constitutes an offer to purchase our products.

After an order is placed, you will receive an email and/or SMS acknowledging receipt of your order.

Please note that this acknowledgement does not constitute acceptance of your order.

Your order is accepted only when:

• payment has been successfully verified (where applicable); and
• the order has been dispatched from our warehouse.

We reserve the right to reject or cancel any order, including but not limited to cases involving:

• product unavailability;
• suspected fraudulent transactions;
• pricing errors;
• incorrect customer information;
• suspected commercial resale without authorisation;
• inability to verify payment.

If an order is cancelled after payment has been received, the amount paid will be refunded to the original payment method.

7. Customer Accounts

If you create an account with Sohamna Organics, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

• keep your password secure;
• immediately notify us of any unauthorised access;
• ensure that all account information remains accurate.

We shall not be responsible for losses resulting from unauthorised use of your account due to your failure to maintain account security.

8. Payments

Payments made through our website are securely processed by authorised third-party payment gateway providers.

Accepted payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets
• Other payment methods displayed during checkout

Sohamna Organics does not store your complete debit card, credit card, banking, or UPI credentials.

Payment processing is subject to the terms and security standards of the respective payment gateway providers.

9. Order Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched from our warehouse, cancellation requests cannot be accommodated.

In the event that Sohamna Organics is unable to fulfil an order due to inventory shortages, operational constraints, or unforeseen circumstances, we reserve the right to cancel the order and issue a full refund.

10. Promotional Offers

From time to time, Sohamna Organics may offer:

• promotional discounts;
• coupon codes;
• limited-time offers;
• seasonal campaigns;
• free shipping promotions.

Such offers:

• cannot be exchanged for cash;
• cannot be combined unless explicitly stated;
• may be withdrawn without prior notice;
• remain valid only during the specified promotional period.

Any misuse of promotional offers may result in cancellation of the order.

11. Shipping & Delivery

Sohamna Organics is committed to delivering your orders safely and efficiently.

Orders are generally processed within 1–2 business days after successful payment confirmation.

Estimated delivery timelines are:

• Across India: 5–7 business days from the date of dispatch.
• International Orders: Delivery timelines vary depending on the destination country, customs procedures, and courier partner.

While we work with trusted logistics partners, delivery timelines are estimates only and may occasionally be affected by circumstances beyond our reasonable control, including weather conditions, public holidays, natural disasters, transportation disruptions, government restrictions, or courier delays.

Customers are responsible for providing complete and accurate shipping information. Sohamna Organics shall not be responsible for delays or failed deliveries resulting from incorrect addresses or incomplete contact details.

Please refer to our Shipping Policy for complete shipping information.

12. Returns, Replacements & Refunds

As Sohamna Organics deals in food and other perishable products, returns are accepted only under limited circumstances.

Eligible requests include:

• Product received in damaged condition
• Incorrect product delivered
• Missing product(s)
• Verified manufacturing defect

To enable us to fairly investigate any claim, customers are required to submit:

• Order Number
• Clear product photographs
• Photographs of the shipping package
• A continuous, unedited unboxing video recorded from the moment the sealed package is first shown until the product and its contents are fully unpacked.

Claims must be submitted within 48 hours of delivery.

Claims submitted without the required supporting evidence may not be eligible for replacement or refund, except where otherwise required under applicable law.

Please refer to our Return & Refund Policy for complete details.

13. User Responsibilities

By using this website, you agree to:

• provide accurate and complete information during registration and checkout;
• maintain the confidentiality of your account credentials;
• use the website only for lawful purposes;
• comply with all applicable laws and regulations;
• refrain from engaging in activities that may interfere with the operation or security of the website.

You are solely responsible for all activities conducted through your account.

14. Website Usage

You agree not to:

• misuse the website or its services;
• attempt unauthorised access to any part of the website or servers;
• upload malicious software, viruses, or harmful code;
• interfere with website functionality;
• collect personal information of other users;
• use automated systems to scrape or copy website content;
• engage in fraudulent transactions;
• impersonate another individual or organisation.

Any misuse of the website may result in immediate suspension or permanent termination of your access without prior notice.

15. Intellectual Property

Unless otherwise stated, all intellectual property appearing on this website is owned by or licensed to Sohamna Organics.

This includes, but is not limited to:

• Brand name
• Logo
• Product names
• Product descriptions
• Images
• Videos
• Website design
• Graphics
• Icons
• Packaging artwork
• Blog articles
• Educational content
• Marketing material

No content from this website may be reproduced, copied, modified, distributed, published, transmitted, or commercially exploited without our prior written permission.

Unauthorised use may result in legal action.

16. Customer Reviews & User Content

Customers may voluntarily submit reviews, testimonials, photographs, videos, feedback, or other content through our website or social media channels.

By submitting such content, you grant Sohamna Organics a non-exclusive, worldwide, royalty-free licence to:

• publish;
• reproduce;
• edit;
• display;
• distribute;
• use

such content for marketing, advertising, promotional, educational, or commercial purposes.

You confirm that:

• the content belongs to you or you have permission to share it;
• the content does not infringe the rights of any third party;
• the content is truthful and not misleading.

We reserve the right to remove any content that is unlawful, offensive, defamatory, misleading, abusive, or otherwise inappropriate.

17. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, courier partners, social media platforms, or other external services.

These third-party services operate independently and have their own terms and privacy policies.

Sohamna Organics does not control or endorse such third-party websites and shall not be responsible for:

• their content;
• privacy practices;
• availability;
• products or services;
• transactions conducted through them.

Your interaction with third-party services is entirely at your own risk.

18. Promotional Offers & Gift Cards

From time to time, Sohamna Organics may introduce promotional campaigns, discount codes, gift vouchers, loyalty rewards, referral programmes, or other special offers.

Unless otherwise specified:

• offers cannot be exchanged for cash;
• offers cannot be combined with other promotions;
• offers are valid only during the stated promotional period;
• offers are subject to product availability.

We reserve the right to modify, suspend, or withdraw any promotional offer without prior notice.

Any misuse or fraudulent use of promotional offers may result in cancellation of the order and suspension of customer privileges.

19. Accuracy of Website Information

We strive to ensure that all information published on our website is accurate and current.

However, occasional typographical errors, inaccuracies, or omissions relating to:

• pricing;
• product descriptions;
• availability;
• promotional offers;
• shipping timelines;
• nutritional information;

may occur.

We reserve the right to correct such errors, update information, or cancel affected orders before dispatch without prior notice.

Nothing contained on this website should be interpreted as medical, nutritional, or professional advice.

Customers are encouraged to consult an appropriately qualified healthcare professional before making dietary decisions based on individual health conditions.

20. Health & Product Disclaimer

Sohamna Organics offers traditionally crafted food and wellness products intended to support a balanced lifestyle. The information provided on our website, product packaging, blogs, social media channels, and other marketing materials is for general informational and educational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease, and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

If you have any medical condition, allergies, dietary restrictions, are pregnant or nursing, or are taking prescribed medication, we recommend consulting a qualified healthcare professional before consuming our products.

Individual experiences and results may vary.

21. Disclaimer of Warranties

To the fullest extent permitted under applicable law, all products, services, and content made available through our website are provided on an "as available" and "as is" basis.

While Sohamna Organics makes every reasonable effort to maintain accurate information and uninterrupted website access, we do not warrant that:

• the website will always be available without interruption;
• the website will be free from technical errors or viruses;
• product descriptions will always be entirely free from typographical errors;
• all information will always remain current.

Except where required by applicable law, we disclaim all warranties, whether express or implied, including warranties relating to merchantability, fitness for a particular purpose, accuracy, or non-infringement.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Sohamna Organics, its directors, employees, affiliates, suppliers, logistics partners, contractors, or representatives shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

• use of this website;
• inability to access the website;
• delays in delivery;
• temporary website interruptions;
• third-party payment gateway failures;
• courier service delays;
• loss of business;
• loss of profits;
• loss of data;
• or any indirect financial losses.

In any event, our total liability for any claim arising from your purchase shall not exceed the amount actually paid by you for the product giving rise to the claim.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

23. Indemnification

You agree to indemnify, defend, and hold harmless Sohamna Organics, its directors, employees, affiliates, partners, agents, suppliers, licensors, and service providers from and against any claims, liabilities, damages, losses, expenses, or legal costs arising out of:

• your breach of these Terms;
• misuse of the website;
• violation of applicable laws;
• infringement of intellectual property rights;
• or any negligent or unlawful act committed by you.

24. Force Majeure

Sohamna Organics shall not be held responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

• natural disasters;
• floods;
• earthquakes;
• fires;
• pandemics;
• epidemics;
• strikes or labour disputes;
• war or civil unrest;
• government restrictions;
• transport disruptions;
• power failures;
• internet outages;
• acts of God; or
• any other unforeseen events beyond our reasonable control.

During such events, our obligations shall be suspended for the duration of the event.

25. Suspension & Termination

We reserve the right to suspend or terminate access to our website, services, or customer account at our sole discretion where we reasonably believe that:

• these Terms have been violated;
• fraudulent or suspicious activity has occurred;
• payment has been disputed fraudulently;
• the website has been misused;
• or continued access may adversely affect Sohamna Organics or its customers.

Termination shall not affect any rights or obligations that accrued before termination.

26. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, such provision shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

27. Waiver

Failure by Sohamna Organics to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

Any waiver shall be effective only if made in writing.

28. Entire Agreement

These Terms & Conditions, together with our:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy

constitute the complete agreement between you and Sohamna Organics regarding your use of our website and purchase of our products.

These Terms supersede any previous agreements, communications, or understandings relating to the same subject matter.

29. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any purchase made through Sohamna Organics shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, unless otherwise required by applicable law.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably through mutual discussions.

30. Changes to these Terms

Sohamna Organics reserves the right to amend, modify, or update these Terms & Conditions at any time to reflect changes in our business practices, legal obligations, or operational requirements.

Any updates will become effective immediately upon publication on our website unless otherwise stated.

Your continued use of our website after such changes constitutes your acceptance of the revised Terms.

We encourage customers to review this page periodically.

31. Contact Us

If you have any questions regarding these Terms & Conditions, or require assistance with any aspect of our website or services, please contact us:

Sohamna Organics

Email: care@sohamnaorganics.com 

Phone: +91 81048 41880 

Website: www.sohamnaorganicsindia.com 

Final Acknowledgement

By accessing, browsing, registering on, or purchasing products through www.sohamnaorganicsindia.com  you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.