At Sohamna Organics ("Sohamna", "Company", "we", "our", or "us"), protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you visit www.sohamnaorganicsindia.com , purchase our products, create an account, subscribe to our communications, or otherwise interact with our website and services.

We are committed to handling your personal information responsibly and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal Information

Information that helps identify you, including:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Postal Code
• City and State
• Country
• Order History

Payment Information

Payments made on our website are securely processed by authorised third-party payment gateway providers.

Sohamna Organics does not store your:

• Credit Card Details
• Debit Card Details
• CVV
• UPI PIN
• Net Banking Credentials
• Banking Passwords

Only limited transaction information necessary for order processing may be retained.

Website Usage Information

When you browse our website, we may automatically collect information such as:

• IP Address
• Browser Type
• Device Type
• Operating System
• Website Pages Visited
• Time Spent on Pages
• Referral Source
• Click Behaviour
• Session Information

This information helps us improve website performance and user experience.

2. How We Collect Information

Information may be collected when you:

• Visit our website
• Create an account
• Place an order
• Subscribe to newsletters
• Contact customer support
• Submit product reviews
• Participate in contests or surveys
• Interact with our social media pages
• Use live chat or WhatsApp support (where applicable)

Some information is also collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing and fulfilling orders
• Delivering products
• Sending order confirmations
• Providing shipment tracking
• Managing customer support
• Processing refunds or replacements
• Improving our products and services
• Personalising your shopping experience
• Detecting fraudulent transactions
• Preventing misuse of our website
• Complying with legal obligations
• Maintaining internal business records

With your consent, we may also send promotional communications regarding:

• New Product Launches
• Exclusive Offers
• Seasonal Campaigns
• Wellness Tips
• Educational Content
• Brand Updates

You may unsubscribe at any time.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Improve website functionality
• Analyse website traffic
• Enhance user experience
• Personalise content and offers

You may choose to disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

We may share limited information only with trusted service providers where necessary to operate our business, including:

• Payment Gateway Providers
• Courier & Logistics Partners
• Technology Service Providers
• Website Hosting Providers
• Analytics Providers
• Marketing & Communication Platforms
• Government Authorities where legally required

These service providers are authorised to use your information only for the services they perform on our behalf.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards to protect your personal information against:

• Unauthorised access
• Accidental disclosure
• Misuse
• Loss
• Alteration
• Destruction

Although we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• fulfil your orders;
• provide customer support;
• process refunds or replacements;
• comply with legal and regulatory obligations;
• maintain financial and tax records;
• resolve disputes; and
• enforce our agreements.

Once the information is no longer required, it is securely deleted, anonymised, or archived in accordance with applicable legal requirements.

8. Marketing Communications

With your consent, Sohamna Organics may contact you through:

• Email
• SMS
• WhatsApp
• Telephone Calls

These communications may include:

• Product recommendations
• Promotions
• Newsletters
• Exclusive offers
• Wellness education
• Customer surveys

You may opt out of promotional communications at any time by:

• clicking the unsubscribe link in emails;
• replying "STOP" where applicable; or
• contacting our customer support team.

Service-related communications, such as order confirmations and delivery updates, will continue to be sent where necessary.

9. Your Rights

Subject to applicable law, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• update your contact details;
• withdraw consent for marketing communications;
• request deletion of your personal information where legally permissible.

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

10. Children's Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties.

These websites have their own privacy policies and practices.

Sohamna Organics is not responsible for the privacy practices, content, or security of third-party websites, and we encourage you to review their privacy policies before sharing any personal information.

12. International Customers

Sohamna Organics serves customers both within India and internationally.

If you access our website from outside India, you acknowledge that your personal information may be transferred to, processed, and stored in India or in jurisdictions where our authorised service providers operate.

Such transfers will be handled in accordance with applicable data protection laws.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technology, or operational processes.

The revised Privacy Policy will be published on this page together with the updated Effective Date.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

Sohamna Organics

Email: care@sohamnaorganics.com 

Phone: +91 81048 41880 

Website: www.sohamnaorganicsindia.com