At Sohamna Organics, we are committed to delivering our traditionally crafted products safely, efficiently, and in the best possible condition. Every order is carefully packed and dispatched with attention to quality and freshness. By placing an order through www.sohamnaorganicsindia.com , you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festive seasons, promotional campaigns, or unforeseen circumstances, order processing may take slightly longer.

Once your order has been dispatched, you will receive a confirmation via email and/or SMS along with your shipment tracking details.

2. Delivery Timeline

We currently deliver across India.

Estimated delivery time:

• 5–7 business days from the date of dispatch, depending on your delivery location.

While we strive to meet these timelines, deliveries may occasionally be delayed due to factors beyond our reasonable control, including weather conditions, public holidays, courier partner delays, government restrictions, or remote serviceable locations. Delivery timelines are estimates and should not be considered guaranteed delivery dates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. From time to time, Sohamna Organics may offer promotional free shipping on selected orders or during special campaigns. Such offers will be communicated on our website and are subject to the applicable terms and conditions.

4. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation containing your tracking details via email and/or SMS. You may use the tracking link provided to monitor the status of your shipment. If you do not receive tracking information within the expected processing period, please contact our Customer Support Team.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including a valid contact number and postal code. Sohamna Organics shall not be responsible for delays, failed deliveries, or additional shipping charges arising from:

• Incorrect or incomplete delivery addresses
• Incorrect contact details
• Customer unavailability during delivery attempts
• Refusal to accept delivery

If an order is returned to us due to incorrect information or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delayed Deliveries

Although we work with trusted logistics partners, certain circumstances beyond our control may affect delivery timelines, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• High seasonal order volumes
• Courier partner operational delays

In such situations, we appreciate your patience and understanding.

7. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you:

• Record a continuous, uninterrupted unboxing video beginning before opening the package.
• Retain the original packaging.
• Take clear photographs of the package and product.
• Contact our Customer Support Team within 48 hours of delivery.

Any requests for replacement or refund will be handled in accordance with our Return, Refund & Cancellation Policy.

8. International Shipping

International shipping is currently available only for selected countries and regions. Delivery timelines, shipping charges, customs duties, import taxes, and local regulations vary depending on the destination country. Unless otherwise stated, any customs duties, import taxes, or local charges imposed by the destination country shall be the responsibility of the customer. For information regarding international shipping availability, please contact our Customer Support Team before placing your order.

9. Failed Deliveries

An order may be considered undeliverable if:

• The delivery address is incorrect or incomplete.
• The recipient is unavailable after multiple delivery attempts.
• The shipment is refused by the recipient.

If the shipment is returned to Sohamna Organics, we will contact you to arrange re-delivery. Additional shipping charges may apply.

10. Force Majeure

Sohamna Organics shall not be liable for delays or failure to fulfil shipping obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Government actions
• Strikes
• Transportation disruptions
• Internet or communication failures
• Any other force majeure event

Our obligations shall remain suspended for the duration of such events.

11. Policy Updates

Sohamna Organics reserves the right to amend or update this Shipping Policy at any time to reflect changes in business operations, logistics, or legal requirements. The updated version will be published on this page together with the revised Effective Date Continued use of our website after such updates constitutes acceptance of the revised Shipping Policy.

12. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Sohamna Organics

Email: care@sohamnaorganics.com 

Phone: +91 81048 41880 

Website: www.sohamnaorganicsindia.com